Terms
and Conditions
The use of the website www.generationsresortshotels.com (Generations), and any service linked directly to any of its web pages, contents, or services within is expressly conditioned to the acceptance of the following Terms and Conditions, by the use of the before mentioned content and services means your agreement with them. Generations reserves the right to add, delete, or modify the following Terms and Conditions at any moment; and all addition, suppression, or modification to the Terms and Conditions will be effective upon their publication in The Website: www.eldoradosparesorts.com
Use of the
Website
In order to use the Website, according to the present Terms and Conditions,
Generations will provide you a limited, non-transferable and revocable
license to perform legitimate bookings and purchases of our services; this
license cannot be used for any other purpose, you must forbear from any
speculative, false or fraudulent booking a/o purchase. This Website and
its content: texts, paragraphs, sentences, specific combinations of words,
letters, or phonetic elements, graphics, buttons, icons, brand icons, logos,
graphic design, photographs, commercial adds, patents, commercial methods,
specific combinations of colors and shapes, editorial content, printed
formats, search engines, digital downloadable data, data compilation, source
codes, and software are exclusive property of Generations a/o Generations
has the proper Licenses and Authorization to use them; therefore, you cannot
copy, reproduce, re-post, upload, modify, transmit, distribute or, by any
means, alter or modify such contents, excepting in any of the following
circumstances: (a) where you to download it in order to see and print the
content within this website or (b) you download or print the contents being
sent to your email by Generations; in any of these circumstances, you,
solely and exclusively, must use it for your personal use.
As a condition to use the website, you establish and ensure that you:
(i) are of legal age, (ii) have the capability to undertake legal obligations,
(iii) will use the Website according to its current Terms and Conditions,
(iv) will use the website to perform bookings a/o purchases under your
name or the name of a person by whose name you can legally act exclusively,
(v) will be responsible for the Terms and Conditions applicable to bookings
or reservations you do under the name of any third person, this includes
each and every rule and restriction, (vi) provide true, accurate, complete
and current information only.
Booking
Policies
The rates published in the Website are valid only on the quoting day and
are subject to change without notice. The rates displayed are guaranteed
at the moment of total payment reception. All bookings/reservations are
subject to availability. The booking/reservation is considered as completed
when you are given a confirmation code/number and the corresponding charge
has been applied.
When booking online or through our telephonic customer service, you authorize
the use of the credit card number that you provide in order to pay; this
action explicitly confirms your knowledge and acceptance of our booking/reservation,
payment, waiver and cancellation policies. All the changes in a reservation
are subject to availability and rates re-quote. It is mandatory that you
print your booking/reservation coupon and present it upon the given moment
in order to obtain the services booked/reserved. The current policies also
apply in the cancellation of bookings/reservations made in fixed payment
plans.
Payment
Policy
We accept Visa, MasterCard and American Express as payment methods. If
you prefer to make a bank transfer, contact our phone Customer Service,
available 24 hours, 365 days of the year.
The amount corresponding to the total price of your booking/reservation
will be charged immediately to the credit card that you provide. All the
rates published in Mexican pesos (MXN) will be charged in Mexican pesos,
and all our rates published in US Dollars (USD) will be charged in US Dollars;
for Visa and MasterCard credit cards.
RESPONSIBILITY
Policy
Desarrollos Turísticos Costa Turquesa, S.A. de C.V. is a tour services
supplier, that when providing its services, observes and obliges itself
strictly to all the legal regulations established by the Ley General de
Turismo, Ley Federal de Protección al Consumidor, and any and all applicable
laws and regulations. Desarrollos Turísticos Costa Turquesa, S.A. de C.V.
provides its services as an intermediary agent between the customer and
the provider of the goods and services published in the Website. Desarrollos
Turísticos Costa Turquesa, S.A. de C.V. sets commercial negotiation within
its own quality and service standards, such as, but not limited to, hosting
services; choosing from among all the providers only those considered as
qualified and deemed as the most prestigious in the market.
By this means, you, as a customer, authorize Desarrollos Turísticos Costa
Turquesa, S.A. de C.V. to act as an intermediary in the booking/reservation
of the different selected services, to conform your touristic package.
The mercantile mediation is performed by Desarrollos Turísticos Costa
Turquesa, S.A. de C.V., from its operation centre located in Cancun, Quintana
Roo, Mexico, using its technological platform, whether the purchase was
made through the website, the hospitality desks, telephonic customer service
or any other media and or technology.
Desarrollos Turísticos Costa Turquesa, S.A. de C.V. declares that:
1. All the photographic material displayed within its websites have representative
means and do not guarantee that, upon your arrival to the destination,
things will be exactly as portrayed.
2. The descriptions of the travel services are constantly updated by Desarrollos
Turísticos Costa Turquesa, S.A. de C.V., although this does not guarantee
that the services will be exactly as described upon your arrival to the
destination.
3. Desarrollos Turísticos Costa Turquesa, S.A. de C.V. reserves the right
to refuse a/o limit any person, whether he/she is a customer or not, when
deemed necessary.
Disclaimer
Desarrollos Turísticos Costa Turquesa, S.A. de C.V. will not be liable
for any claim, cost or expense that results from personal injuries or injuries
to third parties, accidents or death, loss or damage of personal property,
lack of fun, anger, disappointment, anguish or annoyance (physical or mental)
that result from any of the following:
1. Acts or omissions performed by any person/party other than Desarrollos
Turísticos Costa Turquesa, S.A. de C.V. or its employees.
2. Disease, theft, labor disputes, strikes, mechanical failures, quarantines,
governmental actions, weather conditions, or whatsoever other cause outside
the company’s concerns or not under the direct control of Desarrollos Turísticos
Costa Turquesa, S.A. de C.V.;
3. The customer being not able to travel, or not counting with the required
documents, such, but not limited to, as updated passport, Visa, personal
ID or medical documentation or travel certificates Desarrollos Turísticos
Costa Turquesa, S.A. de C.V. will not be liable before the customer or
any third-party because of any of the before mentioned impossibilities
or the lack of personal documentation of the customer.
4. The customer’s failure to comply with the instructions given, including,
but not limited to, flight departure itineraries, check in/out of the hotels,
and coupon redeeming policies;
5. Cancellations or changes of any kind, of and in the services offered
to and purchased by the customer Desarrollos Turísticos Costa Turquesa,
S.A. de C.V. reserves the right to refuse, a/o change the published services;
provided that it will be attempted to substitute those services with the
most similar option. In the case that a booking/reservation must be cancelled,
the only liability held by Desarrollos Turísticos Costa Turquesa, S.A.
de C.V. will be limited to the full reimbursement of the amount paid by
the customer;
6. Full reimbursement will not apply in any circumstance in which the
travel has to be cancelled, interrupted or postponed by Desarrollos Turísticos
Costa Turquesa, S.A. de C.V. by any reason beyond its control (force majeure,
such as, but not limited to, weather or climate conditions and phenomena,
hurricanes, earthquakes, strikes, wars, acts of terrorism, etc.), and all
those in which the contractual obligations of Desarrollos Turísticos Costa
Turquesa, S.A. de C.V. with its providers do not allow it to retrieve the
reimbursement of the amount paid to the provider on behalf of the customer.
In any of these circumstances, Desarrollos Turísticos Costa Turquesa, S.A.
de C.V. reserves the right to withhold 10% (ten percent) of the amount
paid as for the booking/reservation as part of an administrative expenditure.
7. Notwithstanding the fact that the rates are constantly updated, the
remote possibility that changes without notice, applied to the prices,
happen. These occurrences have place because of contingencies or force
majeure; in these cases the service provider might not be able to communicate
and update the rates in time. Desarrollos Turísticos Costa Turquesa, S.A.
de C.V. makes regular revisions whereas a price variation may occur and
as a result of this, a difference between the price paid for the booking/reservation
and the amount required for the usufruct of the service. In such case in
which a change of rates exists, if the updated rate is less, the charge
will be done and the difference will be reimbursed to the customer; inasmuch
as if the price is higher, one of our Customer Service Representatives
will contact you and inform you about this change. If the customer is in
disagreement of the price changes listed in this paragraph, Desarrollos
Turísticos Costa Turquesa, S.A. de C.V. will totally reimburse the amount
paid for such service, but will not be liable for any claim or inconveniences
that result from the rates change or the booking/reservation cancellation.
Generations will not be liable, and the Customer releases Generations
from any liability, arising from any claim, cost, expenditure or loss that
may happen, including any personal injury, or injury to any third-parties,
accidents, demise, damage to any personal property, lack of fun, anger,
disappointment, anguish or annoyance (physical or mental) that result from
any of the following:
I. Any failure or lack directly imputable to the service provider that
occurs when providing the service.
II. Any failure or lack directly imputable to the customer that occurs
when enjoying the service.
III. Any failure or lack of the customer in the observance or compliance
of the terms and conditions, policies, instructions recommendations, safety
measures, etc. given by the service providers.
IV. Fortuitous events such, but not limited to, as: riots, strikes, delays,
earthquakes, acts of war, hurricanes, weather and climate phenomena, etc.
(not imputable to Generations).
V. Acts or omissions of any person of any person or third-party, other
than Generations.
VI. Disease, theft, labor disputes, mechanical failures, quarantine, governmental
measures, weather or any other cause beyond the control of Generations.
VII. Upon the customer’s insistence to perform any kind of travel, touristic
activity, have a tour or excursion, take any kind of ground, sea or air
transportation, under precarious health conditions, or any inadequate health
conditions for the development of such activities, the customer’s insistence
in engaging in any extreme activities that may imply any risk and that
were performed by the customer under his full knowledge of such risk, or
when the customer has any kind of medical condition, disease, incapability,
allergy, under any kind of medical treatment or prescription, medical indication
to rest a/o each and every medical condition that by his/her own risk were
omitted and which may be of detriment of his/her health when engaging in
such activities in the knowledge of such condition(s), cause awareness;
under these circumstances, it will be considered that the customer engaged
in such activities under his/her own risk, and he/she will not make Generations
liable of any claim, lawsuit, demand, complaint, reward, indemnity, compensation,
gratuity, etc. that arise from any accident caused during the development
of any service or activity and any future event that arises from the initial
accident caused by any of the above reasons and causes.
VIII. Any other event that occurs, not in the control of Generations.
LINKS
The Website may have links to websites operated by third-parties, other
than Generations. Such links are within the Website as a reference only.
Generations has no control upon any of those websites and is not liable
of any contents, privacy, and practices therein. It is the Customer’s responsibility
to take all the measures, when following those links and downloading any
software (from the Website or any other website), to ensure that such websites
a/o downloads are free of any malware, or any software virus, worm, Trojan,
script flaws and any other destructive or harmful elements.
The fact that links to other websites are included in the Website does
not mean that Generations sponsors any content or material in such websites
or has any kind of association with the operators a/o companies of such
websites.
FACEBOOK, TWITTER, YOUTUBE
The Website includes links to several social media web pages, among which,
in Facebook as www.facebook.com/GenerationsResortsandHotels?fref=ts , Twitter
as @GenerationsRes. Pinterest as www.pinterest.com/GenerationsRes/ , and
Google+ as Generations Resorts. All those accounts are managed by Generations.
The customer acknowledges that those pages have an informative and social
marketing nature.
Generations will not be liable for the content, information, publication,
posting, commenting, for the visual contents such as photographs, videos,
hash tags by or of third-parties, or any other content out of the direct
management scope of Generations; nor for the content shared by the customer
or any third-party in such social media web pages out of the control of
Generations. The customer is liable and responsible of the use that he/she
makes of such web pages and releases Generations from all liability, including
that arising from any misuse or ill-fated use that he/she could perform
within them or by the publications, postings, information, commentaries,
material of any kind that could be considered as offensive, insidious,
erroneous, pornographic, or that could incite violence, rebellion, strikes
or any activity forbidden by any law and the good manners
Truthful
Information
The customer accepts and acknowledges his/her total obligation and responsibility to provide true and accurate information regarding ages, gender, names (first and last name), about him/herself, as about all the other customers a/o users accompanying him/her or that commission him to use the Website on their behalf, as well as the data and full information for the development of schedules and the booking of ground and marine services (hotels, visits, car rental, restaurants, cruises, etc.) releasing Generations from any liability and responsibility regarding any inaccuracy in the data, or any mistake in the information the customer provides for the emission or purchase of tickets, such as age, gender, names, last names, dates, payment methods, routes, schedules, classes, categories, special conditions, etc. In conformity with the cancellation clauses expressed in the present Terms and Conditions.
TRANSFERS CANCELLATION POLICIES
1. All the cancellations made one (1) day before the transfer scheduled
date will be penalized with the total amount of the reservation charge.
2. All the cancellations made two (2) or more days before the transfer
scheduled date will not be penalized.
3. The total reimbursement of the amount paid will happen in any of the
following:
a. When the service provider cancels the scheduled transfer
b. In the case of any disease (the customer must present a medical certification)
4. In the case that the customer does not present to receive the service,
he/she will be penalized with the total amount of the reservation charge.
TOUR CANCELLATION POLICIES
Reimbursement will apply in the following cases:
1. In any case that the service provider cancels any booked/reserved service.
2. In the case of any disease (the customer must present a medical certification)
3. All the cancellations or any changes made before 11.00 a.m. on the
day before the service are scheduled.
Reimbursement will NOT apply in the following cases:
1. In the case of no-show; the customer not presenting him/herself on
the date and schedule arranged for the service.
HOTEL BOOKING CANCELLATION POLICIES
1.All the cancellations made one (between 15 days) before the transfer
scheduled date will be penalized with 10% amount of the reservation charge.
2. All the cancellations made one (between 14 and 3 days) before the transfer
scheduled date will be penalized with 2 nights.
3. All the cancellations made one (between 2 and 0 days) before the transfer
scheduled date will be penalized with 100% of the amount of the reservation
charge.
4. In case of a no-show, guest will not be reimbursed. Likewise, no reimbursement
will apply in the case of an early departure from the hotel.
Policies for Christmas, New Year, Easter, and/or any other holiday days:
1. All the cancellations made one (between 31 or more days) before the
transfer scheduled date will be penalized with the 10% total amount of
the reservation charge.
2. All the cancellations made one (between 30 and 15 days) before the
transfer scheduled date will be penalized with the 2 nights.
3. All the cancellations made one (between 14 and 0 days) before the transfer
scheduled date will be penalized with 100% of the amount of the reservation
charge.
4. In case of a no-show, guest will not be reimbursed. Likewise, no reimbursement
will apply in the case of an early departure from the hotel.
Changes: Any change to your reservation is subject to availability and
a new quotation. Please contact your designated Travel Consultant for more
information, mentioning your reservation number, please note all changes
are subject to 10% of penalty of the total amount of the reservation charge.
PRIVACY
The customer states that they have read the PRIVACY POLICIES of Generations, all the terms incorporated in such document, and agrees in that all the terms within are reasonable. The customer consents Generations a/o its Providers/suppliers and distributors (third-parties) to use his/her information for the purposes stated in said document.
Reserve by Phone: 1-888-796-3976